(1) Do you ship internationally?
Answer: No, at the moment we only ship within the United States. We do not ship to Hawaii, Alaska, international locations, PO Boxes, or APO, FPO, and DPO addresses.
(2) Which shipping method do you use?
Answer: We use standard shipping.
(3) Do you offer free shipping?
Answer: No, we do not offer free shipping within the United States.
(4) What is the cost of shipping?
Answer: The shipping cost is $9.75.
(5) What are your processing and shipping times?
Processing time: 1 – 3 business days (Monday to Friday)
Shipping time: 4 – 7 business days (Monday to Friday)
(6) What payment methods do you accept?
Answer: We accept the following credit cards: Visa, JCB, American Express, and MasterCard.
(7) Is my billing information secure?
Answer: Yes, Shapefan uses Secure Sockets Layer (SSL) technology with 128-bit encryption to ensure a safe and secure shopping experience. This technology encrypts sensitive information, such as passwords and credit card numbers, during transactions. All forms on our site are protected by SSL to keep your personal information secure and out of reach of malicious parties.
(8) When will my card be charged?
Answer: Your card will be charged immediately after your order is successfully placed.
(9) Do you have specific hours for accepting online orders?
Answer: No, we accept online orders 24/7.
(10) Is the shipping charge refundable?
Answer: No, shipping charges are non-refundable.
(11) What should I do if I received damaged or incorrect items?
Answer: If you received damaged or incorrect items, please contact us immediately.
(12) What should I do if my tracking number isn’t working?
Answer: Please wait 24 – 48 hours for the tracking information to update.
(13) How can I cancel my order?
Answer: If you wish to cancel your order, please notify us via email within 24 hours. Once the order has been shipped, it cannot be canceled.
(14) How can I contact you?
Answer: Please visit our “Contact Us” page for more details.